New Delhi. The country’s largest airline IndiGo has successfully overcome the recent operational challenges. The company’s CEO Peter Albers has clarified in an internal message sent to the employees that the worst phase of the airline is now behind. He has appreciated the unwavering support and solidarity of the employees in this time of crisis. Peter Albers said that IndiGo employees faced this storm together and supported each other fully. Especially due to the hard work of the pilots, cabin crew, airport staff, operation control center and customer service department, the company has been able to get back on track.
After beginning the improvement in operations on December 9, IndiGo has now restored its full network capacity and today the company is again operating 2200 flights daily. The CEO described this rapid improvement as a victory for teamwork and the company’s strong operating principles. He stressed that these incidents which took place between 3rd to 5th December 2025 will not be allowed to overshadow the 19 years of glorious history of IndiGo. In these two decades, Indigo has transported about 85 crore passengers to their destinations and has connected remote areas of the country with the world. The company’s safety record has always been impeccable and now this family of 65,000 employees is ready to move forward with even greater strength.
Asked not to pay attention to rumors
Discussing the future strategy, Peter Albers said that now the company’s entire focus is on flexibility, analysis and reconstruction to get to the root of the problem. It is believed that there is a combined effect of many factors behind this crisis. For its impartial and detailed investigation, the Board has appointed an external aviation expert who will go to the bottom of it and prepare a report. Albers has appealed to the employees to ignore the rumors and focus on their professional responsibilities. He said that such disruptions have also been seen in other big airlines of the world and IndiGo will learn from those global experiences to make its system even more powerful.
Director Albers will talk to employees
CEO Peter Elbers and the leadership team themselves will visit various centers across the country to boost employee morale. During this, he will communicate directly with the employees, understand their challenges and take their suggestions. Albers believes that with the scrutiny of experts and on-the-ground feedback from employees, IndiGo will emerge as a better and stronger airline than before. At the end of his message, he emotionally wrote, “In the midst of this storm, we have found our wings again and from here onwards we will only move towards greater heights.” In the times to come, Indigo will continue to work on the same values of reliability, accessibility, discipline and customer service that have laid the foundation of this company.
What was the Indigo crisis?
In December 2025, India’s largest airline Indigo canceled thousands of flights, affecting millions of passengers. More than 5,000 flights were canceled in 10 days starting on 2 December, one of the biggest failures in Indian aviation history.
What were the main reasons for the Indigo crisis?
The main reason was the new pilot duty and rest rules (FDTL) of DGCA, implemented from November 2025, which led to reduction in rotation. Shortage of 65 command pilots, inclement weather, technical glitches and winter schedule increased the crisis. The airline appealed to the pilots to cancel their leaves. At present DGCA has given relaxation in the new rules till February 2026.
How did the crisis begin and spread?
Flight cancellations started at airports like Delhi, Mumbai, Hyderabad from 2 December. More than 1,000 flights were canceled on December 5, leaving crews stuck at wrong stations, bags lost and passengers angry. There was a strike like situation all over India, call centers crashed.
What compensation did IndiGo airline give?
12.5 lakh passengers were affected. The airline said that it issued a refund of Rs 1,100 crore. IndiGo announced to give vouchers worth Rs 10,000 to the affected passengers. On-time performance dropped from 84% to 67%.
How dangerous is monopoly?
The crisis reflects the risks associated with the monopoly of Indian aviation, where IndiGo commands 60% of the market. The debate on pilot shortage and regulatory changes has intensified.
