Last Updated:
DGCA has sent a notice to the CEO of IndiGo asking him to tell why action should not be taken against him. He is being held directly responsible for the irregularities in the operations of IndiGo. They have been given 24 hours to respond to the notice.
New DelhiThe country’s largest airline IndiGo is in big trouble these days because DGCA i,e, Directorate General of Civil Aviation has sent a direct notice to the company, For the last few days, flights on many routes are either running late or getting canceled midway, due to which passengers have to face a lot of trouble,
DGCA has said that IndiGo could not correct its team management and operation preparations in time and due to this the entire system broke down. Seeing this situation, the regulatory body has held the senior most officer of the airline accountable and has directly asked the reason as to how such a big mistake happened.
CEO held responsible
The notice has been sent directly to IndiGo CEO Peter Albers. DGCA says that the ultimate responsibility of the airline rests with the CEO and when passengers face problems, the top officer will have to answer for it. The organization has clearly said that the flight operations were outside the rules and the confidence of the passengers is being broken, which is not good under any circumstances.
If no response is given within 24 hours, action will be taken
DGCA has asked the CEO to explain within 24 hours why strict action should not be taken against him. This could include heavy fines, ban on operations or other administrative measures. The organization says that Indigo will have to immediately improve its preparations so that passengers do not have to face problems in the future.
Crew planning spoiled the entire program
Initial investigation by DGCA revealed that IndiGo could not properly set the duty and rest time of its crew i.e. pilot and cabin staff. There was a shortage of staff in many flights and the team had to be changed at the last moment. During holidays and busy seasons, the airline did not have adequate backup team, which led to increasing delays.
passengers were continuously complaining
In the last few days, complaints of passengers had increased rapidly on social media. Many people wrote that boarding was repeatedly postponed, had to wait for hours and some flights were suddenly canceled without any information. Indigo has the largest network, so the impact of any one problem spreads far and wide.
Even before, airlines were in such trouble.
This is not the first time that a big airline has faced such a problem due to lack of team and planning mistakes. In the last two years, many airlines had received warnings on similar problems, but IndiGo’s case is bigger because it is the most frequented flight operator in the country and its glitches affect the entire aviation.
