Due to IndiGo shortage, many passengers had to face problems and in such a situation, the board of directors of the company held an emergency meeting on the very first day of the problem of massive flight cancellations and delays in IndiGo. In this meeting, detailed information was given by the management on the reason and impact of this crisis.
The meeting was followed by a separate meeting of only the board members, in which it was decided to form a Crisis Management Group (CMG) to immediately deal with the situation.
All these members attended the meeting
According to IndiGo spokesperson, Crisis Management Group Chairman Vikram Singh Mehta, Director Greg Saretsky, Mike Whittaker, Amitabh Kant, and CEO Peter Elbers were also present in this meeting. This group is holding regular meetings and receiving regular updates on the steps being taken by the management, so that normal operations can be resumed as soon as possible. In addition, several telephonic discussions have also taken place with directors who are not part of the CMG.
Fee waived on cancellation/re-scheduling
The main objective of these board meetings was to reduce the problems faced by passengers and other stakeholders as soon as possible and to rapidly normalize the operational arrangements in the airline’s network. According to an IndiGo spokesperson, the board is trying its best to provide relief to customers, including refunds in case of flight cancellations, and waiving off charges on cancellation/re-scheduling. The board of directors of InterGlobe Aviation Limited (IndiGo) met on the same day the problems with flight cancellations and delays began and the directors were given a detailed briefing by the management on the cause and severity of the IndiGo crisis.
Focus on eliminating inconvenience to passengers
Not only this, this group is meeting regularly to monitor the situation and keep abreast of the steps being taken by the management so that normal operations can be restored as soon as possible. An important objective of all these meetings and conversations is to address the inconvenience caused to our customers and other stakeholders as quickly as possible and to restore operational stability across the network as quickly as possible.
Big decision of the government
The Union Civil Aviation Ministry has implemented camping amid the ongoing IndiGo crisis in domestic flights in the country for the last few days. With this, the fare for flights from 0 to 500 kilometers will now not exceed Rs 7,500. The cap for flights between 500 and 1,000 kilometers has been fixed at Rs 12,000. The maximum limit has been kept at Rs 15,000 for flights between 1,000 to 1,500 kilometers and Rs 18,000 for long-haul flights longer than 1,500 kilometers. According to the Civil Aviation Ministry, due to continuous cancellation of flights, not only there was a shortage of seats, but ticket prices also suddenly started skyrocketing, hence the government has given great relief to the passengers by taking this decision. After the strictness of the Central Government, there has been stability in air fares.
The government had to take this strict step because Indigo canceled hundreds of flights every day just before the peak season in December, due to which the supply of airplanes was completely reduced. In such a situation, other airlines had increased the air fare very much. Delhi-Mumbai ticket was being sold above Rs 28 thousand, which is Rs 5-6 thousand on normal days. Thousands of passengers were stranded at big airports like Bengaluru, Mumbai, Delhi, standing in queues with luggage, crying and getting angry. The situation had become so bad that the government had to intervene and take this important decision so that the general public could get relief.
