New Delhi. The trend of AI is increasing rapidly all over the world. Due to this, many types of jobs are disappearing rapidly. The recent statement of Google CEO Sundar Pichai shows how AI is changing the way of working at every level. He says that ‘one day AI can also take over the role of CEO.’ This message is not meant as a concern but as an indication that no job is completely safe anymore. In the country, from BPO to finance sector, those tasks which involve repetitive and rule based processes are being increasingly automated. NVIDIA CEO Jensen Huang claims that in the coming five years, AI will create more millionaires than the Internet has created in 20 years. It is clear that some jobs will end, some will change and some new jobs will grow rapidly.
Data entry and back office jobs are almost over.
AI is first eliminating those jobs whose work is completely repetitive. Roles like data entry, form filling and document processing are now being handled by AI-enabled software and RPA bots. In IT hubs like Delhi, Gurugram, Noida and Pune, machines are automatically completing thousands of back-office tasks. Experts say that by 2030, there could be a drastic reduction in more than 30 percent of shared service jobs. That is, if your work is limited to reading Excel sheets, emails or scanned files, then AI can simply eliminate you.
Direct impact of AI on customer support and BPO agents
India’s largest BPO sector is now changing rapidly due to AI chatbots and virtual assistants. Companies are now handing over basic support tasks like refunds, ticket booking, account updates to AI. Nasscom estimates that by 2028, about 10 lakh low-level BPO jobs could be replaced by AI. Night shift call centers where earlier thousands of people used to work, are now being handled by AI based voice bots. The customer is still ‘always right’, but now he’s talking to an algorithm, not a human.
Basic coding and the changing role of junior developers
Tools like GitHub Copilot and ChatGPT have changed the way coding is done. Companies like Infosys, TCS and Wipro are now using AI tools to write basic code, reducing the need for new developers. The World Economic Forum reports that 40 percent of new coding activity can already be done by AI. This means that the coding skills that AI can do are no longer sustainable. But only the developer who learns to use AI will move ahead.
Rapid automation of office admin, scheduling and HR support jobs
Managing calendars, scheduling meetings, sorting emails – these tasks are now done in minutes with the help of AI assistants. Microsoft 365 Copilot and Google Gemini are reducing the need for admin staff in companies. A report by KPMG suggests that by 2026, about 45 percent of HR and admin related tasks will be ‘optimized’ with AI. In such a situation, permanent roles in administrative jobs are decreasing rapidly.
Bookkeeping, payroll and account documentation at risk
Platforms like Tally AI, Zoho Books and QuickBooks are now automatically processing invoicing, payment tracking, taxation and payroll. The EY report says that up to 60 percent of finance documentation is now automated. Accounting profession will not end, but the nature of jobs in it will change. Companies will need people who can understand and monitor AI output.
Huge decline in content re-writers and copy-paste work
AI based writing tools have almost destroyed the content rewriting industry. Earlier, freelance writers used to earn money by rewriting press releases, but now GPT-like models do this in seconds. According to FlexC’s 2025 report, there has been a 35 percent decline in low-skill content projects. In the future, only those who can give original ideas and analysis will survive as writers.
Paralegal and documentation jobs will decrease due to AI
AI tools like Casemine and VakilSearch have made research and document drafting extremely simple in India’s LPO sector. Now AI can read multiple case laws, create summaries and prepare basic legal documents in seconds. LegalTech India’s report suggests that by 2030, up to 40 percent of paralegal work can be completely automated. The field of law will remain, but the people working in it will have to acquire expertise in AI-based research.
