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Government Action On Engineers: The state government has once again adopted a strict stance against officials who are negligent in timely resolution of water supply complaints. Five engineers including Pradeep Kumar Jha of Darbhanga were suspended for negligence in resolving water supply complaints. The government has taken strict action under the zero tolerance policy.
Patna: The state government has once again adopted a strict stance against officials who are negligent in timely resolution of water supply complaints. As part of the government’s action, one Executive Engineer and four Assistant Engineers from several districts including Darbhanga have been suspended with immediate effect.
The suspended engineers include Darbhanga Water Supply Division’s Executive Engineer Pradeep Kumar Jha, Lalganj’s Assistant Engineer Rakesh Kumar Ranjan, Sitamarhi’s Assistant Engineer Mahesh Kumar, Pupri’s Assistant Engineer (Mechanical) Manish Kumar Priyadarshi and Laheriasarai’s Assistant Engineer Shiv Kumar. The department has found them guilty of negligence in resolving consumer complaints, laxity in work and lack of monitoring.
These complaints were being received continuously
The Water Resources and Water Supply Department has made it clear that any kind of indifference in the services related to basic public facilities will not be tolerated. The department was continuously receiving complaints that water supply schemes were not functioning smoothly at many places and repair works were being delayed.
This complaint was being received
According to the department, all the suspended engineers failed to fully fulfill the responsibility of redressal of consumer complaints in their respective areas, after which this action was taken. The officials are accused of not resolving the cases registered on the feedback system and complaint portal within the stipulated time. According to departmental sources, monitoring regarding ‘time bound complaint redressal’ is being increased across the state. If such negligence is found in any district in the coming days also. So strict steps will be taken against more officers.
This action is being said to be part of the government’s ‘zero tolerance policy’. According to departmental sources, regular review of water supply schemes will now be done district wise, so that the public can get uninterrupted water service. This step is expected to improve both accountability and efficiency in the coming days.
