Google and Pacebook have started updating their platforms under the new IT rules.
Big digital companies like Google and Facebook have started updating their websites according to the new social media rules of India.
New Delhi. Big digital companies like Google and Facebook have started updating their websites with the aim of making public information including the appointment of complaints officer according to India’s new social media rules. According to government sources, big social media companies like Google, Facebook and WhatsApp have shared details with the Information Technology (IT) ministry as per the new digital norms. However, Twitter is still not complying with the rules. Under the new rules, key social media mediators are required to appoint grievance redressal officers, nodal officers and chief operating officers. It is necessary for these officers that they should be posted in India and they should stay here.
The major social media mediators are those social media platforms that have more than 5 million users. Industry sources said Facebook and WhatsApp have already shared compliance reports with the Ministry of Electronics and IT. Information regarding appointment of new Grievance Officers is being updated on these forums.
Google has named Joe Grier on the ‘Contact Us’ page. His address is Mountain View America. Information about the grievance redressal system for YouTube is also given on this page.
According to the rules, all social media companies have to give information about the Grievance Redressal Officer and their address on their respective websites, apps or both. Also, the mode of complaint has to be given through which the user or the victim can make his complaint. The complaint officer will have to inform about the receipt of the complaint filed within 24 hours. Also, such complaints will have to be disposed of within a period of 15 days from the date of receipt. Government sources said on Friday that Twitter was not following the rules. The company did not send information to the ministry about the name of the main compliance authority. He has named a lawyer working in the law company as the liaison officer and the grievance officer.
According to sources, while the IT rules clearly state that the designated officers of social media platforms must be employees of the company and must be resident in India.
Twitter did not respond to queries in this regard via e-mail. The company’s website has named Dharmendra Chatur as the Grievance Officer (Interim) for India. Google, Facebook and WhatsApp also did not respond to detailed e-mail queries about appointments required under the new IT rules.
Sources had earlier said that important social media mediators like Google, Facebook and WhatsApp, besides Ku, Searchchat, Telegram and LinkedIn have shared details with the ministry regarding the implementation of the provisions of the new rules.