Credit Card Fraud Transactions: In today’s time, digital transactions have increased rapidly from UPI to credit cards. Many types of offers are given by banks on credit cards from time to time, but sometimes there are complaints of credit card holders being harassed by recovery agents. One such case reached Delhi High Court, where a person named Sarwar Raza got great relief. Fake transactions worth Rs 76,777 were made from his credit card through Paytm, Flipkart and other platforms. Raza told the court that despite giving information to the bank, the bank sent him a notice and sent a collection agent to his house.
Big relief from court
According to the Economic Times, Raza had filed a complaint with the RBI twice, but both times the complaint was rejected. The first complaint was made through an advocate, while the second complaint was rejected because he had complained directly to the RBI instead of the bank. After a long legal process, the Delhi High Court ruled in Raza’s favor and directed the bank to pay him Rs 1 lakh to compensate him for the trouble he faced.
Further, the court ordered that the amount of all fraudulent credit card transactions be refunded and Raza’s CIBIL score be restored to its previous state.
What is the whole matter?
The whole matter was that Raza, who is himself an advocate in Delhi, was issued a credit card by Citi Bank in January 2022. On April 5, 2022, the online password of his card got disabled due to several wrong attempts. On the same day the bank issued a second credit card and deactivated the first card. The surprising thing was that Raza’s mobile number was also changed on the request of the fraudsters, although Raza had no knowledge about it. He told that the second credit card was issued without his knowledge.
Raza complained to the bank customer care, but was told that the new card would not be reflected in the bank records until it was activated. On April 6, fake transactions were done with this unactivated card. Due to change of mobile number no alert reached Raza. When he received his statement on April 12, he discovered these transactions—even though he had never activated the card.
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