AI Impact on Jobs: Artificial Intelligence (AI) is rapidly making its place in the country and the world. From tech and IT companies to the hospitality sector, large-scale investments are being made in AI in almost every industry. The effect of this changing scenario was that in 2025, big companies like Google, Microsoft and TCS laid off thousands of employees. This clearly indicates that AI is going to change the job market rapidly in the coming times. The biggest question is which sectors will have the greatest impact on jobs.
Which sector is most impacted by AI?
Various research reports present shocking figures about the impact of AI. Consulting agency EY has estimated in one of its reports that about four crore jobs in India will be completely replaced in the coming five years. This means that the work you are doing at present will be done in the future with a different form and skill. According to the report, three sectors—retail, finance and IT—will be most affected by AI.
However, it is clear from different studies that first and foremost the threat is looming over the call center i.e. customer care sector. Earlier, customer service representatives used to provide assistance on call, but now they are being replaced by chatbots and AI-powered systems. Many companies are increasingly training AI and entrusting it with the responsibility of customer support.
After customer care, data entry is banned!
After customer care, the job that is most at risk is that of data entry operator. Tasks like KYC verification, accounting clerk and basic data entry are now easily done by AI-powered systems. The computer itself has started recognizing and processing the data, due to which the demand for such posts may reduce sharply in the future.
The third most risky job is said to be writing and translation. Earlier, there was a lot of demand for translators and basic writers in many areas related to journalism, but now AI tools are able to do general writing and translation easily. Although there will still be demand for specialized writing, the threat of AI to basic content writing and translation is increasing.
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