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Due to continuous cancellation of flights by Indigo airline, there has been a lot of panic among the passengers. Taking this situation seriously, the government has ordered the airline to settle all the outstanding refunds immediately. To provide relief to passengers, strict instructions have been imposed on IndiGo so that loss and inconvenience can be reduced.
New Delhi. After the cancellation of a large number of flights across the country, the anger of passengers on Indigo is increasing. Meanwhile, the Civil Aviation Ministry has given a clear order to the airlines to clear all pending refunds by 8 pm today. The ministry said that thousands of passengers have been affected by this disruption, so the airline will have to take swift action and contact all the affected passengers. The government has directed to create special support and refund facilitation cells, which will automatically reach out to passengers and provide refunds, updates and alternative travel options.
Instructions also received for auto-refund and baggage tracking
To normalize the situation soon, the government has asked IndiGo to immediately activate the auto-refund system so that passengers do not have to follow up again and again. Also, the airline has been ordered to locate and deliver all lost or separated baggage within 24 hours. Along with this, passengers have also been instructed to give updates related to terminal, delay and compensation in a transparent manner. The ministry has asked to ensure better coordination between airports, security agencies and airlines so that senior citizens, disabled passengers, students and medical travelers can get special facilities.
IndiGo’s refund process: Easy step-by-step guide
Passengers can easily track or initiate their refund as per the process registered on IndiGo’s refund portal.
Step 1: Enter passenger PNR number and email/last name to get your booking details.
– Step 2: Cancel the entire booking or a specific flight by selecting ‘Cancel Booking’.
– Step 3: While choosing the refund mode, passengers should select one of the options ‘Back to Source’ or ‘Credit Shell’.
– Step 4: Once the request is submitted, the booking appears as ‘Cancelled’ and the refund is usually received in 3–7 days.
Along with this, the airline has confirmed that in case of delay, preponment or cancellation, passengers are being informed immediately through SMS and email.
Claim of network being restored, but passengers still worried
Meanwhile, IndiGo issued a statement saying that it will operate more than 1,500 flights today and 95 percent of its network has been restored. Airports Authority of India has also said that operations are gradually returning to normal across the country and all important facilities are available for passengers. However, there is still concern among passengers troubled by continuous cancellations and delays. Experts believe that transparent communication and fast refund process is the biggest way to restore trust.
