IndiGo has canceled more than 1,300 flights since December 2, and thousands of passengers are facing a lot of trouble. Airlines sometimes refuse to give refunds, but can they really do so? In this video, we understand the rules of DGCA in simple language and tell what is your real right in case of flight cancellation or delay. If your flight is cancelled, it is mandatory for the airline to provide a full refund. According to the notifications, you get refund, alternate flight and in some cases even compensation — ranging from ₹5,000 to ₹10,000! Airlines must provide meals, refreshments, hotel stays and transportation even if there are flight delays — but when? How much? Whom? All these things have been explained step-by-step in this video. IndiGo has called its cancellations “unavoidable” — but passenger rights are still clear.
